FAQs

If you have other burning questions we weren’t able to address here, feel free to email.

Shopping

What Shipping Methods Are Available?
Where do you ship?
Do You Ship Internationally?
How long will it take to get my order?

Payment

What Payment Methods Are Accepted?
How Do I Track My Order?
Can I cancel my order after payment?

Orders & Returns

How Can I Cancel Or Change My Order?
How do I make a return or exchange?
How to use discount codes?

Care and Repair

How do I clean and care for my jewelry?
Do I have warranty?

Jewelry

How do I measure ring size?
What is a lab-grown diamond?
What is the difference between lab-grown diamonds and natural diamonds?
What metals are used in your jewelry?
What is the difference between 9K, 14K, 18K, and other gold alloys?
Why should I choose 9K gold?
Will 9K gold tarnish or discolor over time?
Are your jewelry pieces suitable for daily wear?
How do I care for my 9K gold jewelry?
How is Dukwin Jewels jewelry designed and crafted?
How can I choose the right jewelry for me?