Shipping Policy

We usually use DHL, Fedex or UPS for delivery.

All orders are shipped from our warehouse in Hongkong, China.

COUNTRIES WE SHIP TO
NORTH AMERICA
United States, Canada

EUROPE
Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Norway, Slovenia, Slovakia, Switzerland, United Kingdom.

We usually process your order within 1-3 working days. Once your order ships, we estimate you will receive your order within 4-7 working days of the ship date. If you've ordered a "pre-order" item, your order will ship once all the items on your order are available.

At Dukwin jewels, we make checkout easy and secure. We accept:

• PayPal
• Credit
• Shop Pay
• Apple Pay
• Google Pay

You can get tracking info on your order page or use the tracking number to query on the page"17track"

17track website: https://www.17track.net/en

Yes, but please note that multiple orders, repeated orders and no quality problems and arbitrary cancellation of the order shall bear the website transaction fee, transaction fee is 5-6.8% of the order amount.

Once your order is placed, changes or cancellations may only be possible if the order has not yet been shipped. To request a cancellation or modification, please email our Customer Care team at support@dukwinjewels.com as soon as possible (find opening hours here). We’ll do our best to assist you before dispatch.

If your order has already been shipped, we won’t be able to cancel or modify it. In this case, you may refuse the delivery when it arrives.

Thank you for your understanding!

Damaged Product?

Although we inspect each item before and package them with care, damages or defects can happen during shipment.

If you find yourself in this situation, please contact us immediately at support@dukwinjewels.com with your order number and photos of the damage. We'll have a look and let you know how we can fix it for you!

ALL SALES ARE FINAL. However, we are more than happy to exchange an item if there is something wrong with the order or if the product is defected. Exchanges can only be done within 14 days of receiving your order, via email on support@dukwinjewels.com. Items returned after 14 days will not be processed. For exchanges due to an order that was delivered incorrectly, please contact us within 3 days of delivery. We reserve the right to refuse any exchange if we believe the items purchased were intentionally damaged or have been misused.

To be eligible for a refund:
- All items must have their product tags intact, be in their original condition and returned inside their packaging.
All returns must be authorized by DUKWIN JEWELS. We will only accept returns that are returned using the prepaid shipping label that we send to you at the time you request a return.
All items must be returned to us from the same country to which they were delivered.
- Jewelry sets must be returned together, unworn and in their original packaging. We are unable to accept returns of individual
items within the set.
- Loose stones must arrive in their original condition and must not have been previously set.

Discounts can be applied to your order during checkout using any Discount Code that was given to you.  Discounts are only valid on specific items and for set periods of time.  We cannot retroactively apply a discount code to an order placed before the Discount Code became valid.  We cannot add the Discount Code to an order where you forgot to enter the code.  Discount codes cannot be combined, and they do not apply to Gift Cards.

JEWELRY CLEANING AND CARE

Our Fine Jewelry is delicate and should be cared for accordingly. To extend the life of your jewelry and keep it in optimal condition, please follow the following care instructions:

Take off your jewelry before your daily rituals such as showering, applying lotion, cosmetics, perfume, washing dishes, etc.

Take off your jewelry before engaging in activities such as going to the gym or to the beach.

Before bedtime, lay your jewelry out flat to avoid tangling/scratching.

For necklaces, clasp the necklace when removing it to assure the chain does not get tangled.

If you have fine jewelry that contains pearls, extra care should be taken. Do not clean pearls with any chemicals, abrasives or solvents.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub the gold and diamonds.

DUKWIN JEWELS Jewelry provides a complimentary 1-year manufacturer's warranty on all products purchased directly from dukwinjewels.com.All DUKWIN JEWELS products covered under this warranty must have a proof of purchase from dukwinjewels.com. If you believe your piece has a manufacturer defect you may contact our Client Service team for an inspection of the piece. DUKWIN JEWELS will inspect the piece and determine if the damage is covered under our warranty policy. We will repair the piece, or if necessary, replace it in part or in entirety if the issue has been raised within 1 year of purchase of your DUKWIN JEWELS piece. It is the sole decision of DUKWIN JEWELS as to whether to repair or replace your piece. Any products that have been altered in any way are not included in our warranty.

Each customer will need to provide proof of purchase from dukwinjewels.com. The piece being reviewed will need to be naltered and DUKWIN JEWELS's internal diamond inscription verified if applicable.

Please note that the warranty provided by DUKWIN JEWELS does not cover faults caused by:
- general wear and tear;
- accidental loss or damage;
- deliberate damage, misuse, or neglect; 
- or repairs or attempted repairs not carried out by DUKWIN JEWELS.

We understand how important the perfect fit is. That’s why we’ve created an easy-to-use Ring Size Guide to help you measure comfortably at home.

Here’s how it works:
✓ Download and print our digital ring sizer to measure your finger
✓ Compare an existing ring to our size chart
✓ View our full guide here: Ring Size Guide

Still unsure? Our customer service team is happy to help!
✉️ Email: support@dukwinjewels.com

A lab-grown diamond, also known as a synthetic diamond, is created in a laboratory using advanced technology that replicates the natural processes that form diamonds deep within the Earth. The diamonds we use at Dukwin Jewels are identical to natural diamonds in terms of physical, chemical, and optical properties. They offer the same stunning brilliance and durability, but at a more accessible price point. By choosing lab-grown diamonds, you not only get an eco-friendly and ethical alternative but also a beautiful, long-lasting piece of jewelry.

While lab-grown diamonds and natural diamonds are chemically, physically, and optically identical, there are a few key differences:

Origin:

Lab-grown diamonds are created in a controlled environment using advanced technology that mimics the natural processes in the Earth’s mantle. This process typically takes weeks to produce a diamond, and the result is virtually indistinguishable from a natural diamond.

Natural diamonds are formed deep within the Earth over millions of years under extreme pressure and temperature conditions.

Price:

Lab-grown diamonds are generally more affordable than natural diamonds, allowing you to purchase a larger or higher-quality stone for a lower price.

Natural diamonds are more expensive due to their rarity and the costs associated with mining.

Environmental Impact:

Lab-grown diamonds are an eco-friendly option since they don’t require mining, which helps reduce the environmental damage caused by traditional diamond extraction.

Natural diamonds often come with significant environmental and ethical concerns due to the impact of mining on ecosystems and local communities.

Ethical Considerations:

Lab-grown diamonds are free from the ethical concerns surrounding “blood diamonds,” which are mined in conflict zones and may fund violence and human rights abuses.

Natural diamonds, despite being regulated, may still come from regions where mining practices are not transparent or ethical.

Both lab-grown and natural diamonds are stunning and valuable, and the choice between the two depends on personal preferences regarding price, ethics, and environmental impact.

All of Dukwin Jewels' jewelry is made with 9K metals, including 9K goldand 9K white gold. 9K gold is a durable, cost-effective choice that combines beauty with long-lasting wearability, offering an elegant appearance at a lower price point than higher karat gold.

Gold is typically alloyed with other metals to improve its strength, durability, and color. The "K" in gold refers to karat, which is a unit used to measure the purity of gold in an alloy. The higher the karat number, the more pure gold is present in the alloy. Here's a breakdown of common gold karats:

9K Gold: Contains 37.5% pure gold and 62.5% other metals (such as copper, silver, and zinc). This makes 9K gold more affordable and durable, ideal for everyday wear and more budget-friendly options.

14K Gold: Contains 58.3% pure gold and 41.7% other metals. 14K gold is a popular choice for jewelry because it has a good balance of gold content and durability, offering a slightly richer color than 9K but still being quite affordable and resistant to wear.

18K Gold: Contains 75% pure gold and 25% other metals. 18K gold is known for its rich, vibrant color and is often considered the ideal choice for luxury jewelry. However, it is softer than 9K and 14K gold, making it more prone to scratches and damage over time.

22K Gold: Contains 91.7% pure gold, often used in regions where gold jewelry is highly valued for its rich color. While it offers the highest gold content, it is softer and more prone to wear and tear, which makes it less suitable for daily wear.

24K Gold: 100% pure gold. 24K gold is the most malleable and ductile form of gold, meaning it can be shaped easily, but it’s also the softest, making it vulnerable to scratches. Due to its high purity, it's typically used for investment purposes or in small quantities for specific decorative uses, rather than for everyday jewelry.

Affordability: 9K gold is the most affordable option among the commonly used gold alloys. If you're looking for a beautiful piece of jewelry that won't break the bank, 9K gold offers excellent value.

Durability: The other metals mixed with 9K gold (such as copper and silver) make it more durable and resistant to scratches, which makes it perfect for daily wear. If you're looking for jewelry that lasts and withstands the rigors of everyday life, 9K gold is a great choice.

Versatility: 9K gold offers a bright, elegant appearance that is suitable for a variety of jewelry styles. Whether you're looking for something modern or classic, 9K gold is versatile and practical, making it ideal for rings, bracelets, earrings, and necklaces.

Ideal for Active Lifestyles: Because it’s more durable than higher-karat gold, 9K gold is a good choice for people with active lifestyles or those who want to wear their jewelry every day without worrying about damage.

In short, 9K gold is a great option for those who want a balance of beauty, strength, and affordability, without sacrificing the look and feel of high-quality gold jewelry.

No, 9K gold is highly resistant to tarnishing and discoloration due to its durable metal composition. While 9K goldcontains alloys such as copper or silver, these metals do not easily tarnish. To maintain its shine, it’s best to avoid contact with harsh chemicals (like perfumes, lotions, or cleaning agents), and store your jewelry properly when not in use.

Absolutely! Our jewelry is specifically designed to be durable enough for daily wear. The 9K metalwe use is strong and resistant to scratches, making it ideal for everyday items like engagement rings, wedding bands, necklaces, and earrings. Whether you're at work, exercising, or out for a casual day, Dukwin Jewels’ pieces will stay beautiful and strong.

To keep your 9K gold jewelry looking its best, follow these simple care tips:

Regular Cleaning: Use warm water with mild soap to clean your jewelry. Use a soft cloth to gently wipe away dirt and oils.

Avoid Scratches: While 9K gold is durable, it’s still important to avoid harsh impact or rubbing against rough surfaces.

Avoid Chemicals: Keep your jewelry away from chemicals found in perfumes, cleaning products, and lotions, as these can damage the metal.

Proper Storage: Store your jewelry separately to avoid scratches. Keep it in a jewelry box or pouch when not being worn.

If your piece requires professional cleaning or repair, feel free to reach out to us for guidance.

At Dukwin Jewels, every piece of jewelry is designed by our talented in-house designers and crafted with the utmost care by expert artisans. We use high-quality 9K metal and lab-grown diamonds, ensuring every piece is beautifully finished and durable enough for everyday wear. Each item is meticulously created to combine timeless elegance with contemporary style, resulting in a stunning piece of jewelry that will last a lifetime.

When selecting jewelry, consider the following factors:

Style: Choose between classic, modern, or personalized designs depending on your personal taste.

Metal: If you prefer a warmer tone, opt for 9K yellow gold. For a more contemporary look, 9K white gold offers a sleek, sophisticated appeal.

Occasion: Whether it's an engagement ring, anniversary gift, or daily wear, we offer a wide range of styles for any occasion.

Budget: 9K gold offers an affordable yet elegant choice without compromising on quality or appearance.

If you need assistance in selecting the perfect piece, our customer service team is here to provide personalized recommendations.